Customer complaint procedure
Email: Please send an email to info@kanzum.com , including your account details, a brief summary of your complaint, and any steps you've taken to address the issue.
Mail: You may also write to us at 305 Suite, South Tower, 5811 Cooney Road, Richmond, BC V6X 3M1, Canada.
Provide an initial acknowledgment within 24 hours.
Aim to resolve the complaint within 15 business days of receipt.
If unable to resolve within 15 days, issue a holding response within the timeframe, not exceeding 30 days, explaining the delay and providing a final response.
Acknowledgment of your complaint.
Results of our investigation.
Opinion on the validity of your complaint.
Proposed corrective actions or compensation, if applicable.